We want you to love your FCTRY products as much as we do. If for any reason you aren't satisfied, contact us at Returns and exchanges for products purchased directly from our website are accepted within 30 days, in new and unused condition with the original packing slip. We cannot accept returns from retail stores. Customers wishing for an exchange or return must notify us via email by contacting us at

When shipping your item back to us, please include the customer service ticket number on the original packing slip with a description of the reason for return/exchange.

Please note that customers are responsible for shipping charges. We suggest using a shipping method with delivery confirmation as FCTRY is not responsible for return packages lost in transit.